Provider Solutions
Highlife Healthcare Solutions provides business and clinical operational support for behavioral healthcare organizations. From consultations to administration of services, we can guide or provide services for your facility. If we are not completely confident that your organization will benefit from a relationship with Highlife Healthcare Solutions, we will both let you know and assist in connecting you with others that can help. Some of the Facility Consulting and/or Administrative Services that we provide include:
-
Billing and Collections
-
Staffing (temporary or permanent)
-
Staff Training and Education
-
Operational analysis and efficiency improvement
-
Project Management
-
Project Oversight
-
IT Analysis and Recommendations
-
Assist with Outsource specified Functions
-
Assist with Bringing In-House specified Functions
-
Audit of Current Systems
-
Policy and Procedure Review and/or Development
-
Process Review and Development
-
Quality Improvement Planning
-
Chart Audits
-
New Program Development and Implementation
-
Program Curriculum Development
-
Staff Training Courses
.png)
What Makes Us Unique in the Industry
We stand apart from others who may offer similar services with our exceptional staff that consists of healthcare professionals who understand the business of healthcare, and business administrators who understand healthcare services. It’s by crossing the gap between administrators and clinicians, that both the quality of care can be enhanced, as well as increase healthcare delivery efficiency. This combination gives you confidence that your consumers are receiving high-quality services that are being delivered with less resources, thus freeing assets for other purposes or merely improving the margin for your organization.
No Organization is too Small for Us
For smaller organizations, our help may be essential in reducing stress by helping you to spend more time focusing on areas of your business that you enjoy. Let us perform the tasks or manage your staff in the areas in which you have less interest. It may also be difficult when you or a key employee is away from the facility for any length of time. Our personnel solutions can provide temporary staffing that will help your organization through those challenges.
Growing
Organizations
For growing facilities, we can assist by guiding you through a rapid growth phase, when cash-flow or return on investment can be critical. Some areas of your organization may be ready for growth, while other areas require process changes or more staff is needed than resources will allow. We will offer tangible solutions and help control growth in a manner that may or may not include outside investment, but either way, we can help you to be able to make that choice at a time of your choosing. However growth happens, the importance of a keen eye on Exit Strategy should not be underestimated. As your business changes, the industry is also constantly changing. Having experts on the pulse of the industry is vital in this kind of business decision-making.
Billing and Collections
If you're presently utilizing third party billing, you may be missing out on a significant amount of potential collectables from healthcare insurance organizations, especially if you are billing out-of-network. From the billing services standpoint, sending out claims and accepting insurance payments, including “Zero Pays”, may make sense. From your standpoint, they are taking advantage of the “low-hanging-fruit” and taking the same percent regardless of the effort required. It can take real effort in maximizing payments from healthcare insurance organizations. Billing and Collections are two very different services, but both vitally important. Accuracy in billing and tenacity in collections is a combination that we can provide, improve upon or develop for your organization. If you are presently using a “Third-Party-Biller”, you may want to ask yourself, “Why do they not identify themselves as a Healthcare Billing and Collections company?”
New Business Development and Third Party Analysis
Market research and analysis, including review of business plans, prior to implementation is critical. For example, we assisted a client divert disaster when we were asked to review plans just prior to implementation. Not only were visions of key players found to be miles apart, but the information regarding the market in the planned location was greatly over-estimated by those who were to personally gain by funding the project. The result was that for a small fee to us, we were able to avert the investment, which would have posed close to half a million dollar loss, in the first year alone. This was much different than the immediate return on investment promised. Instead, we recommended that funds be used to grow another part of the healthcare organization and significant returns were realized in-short-order.
Healthcare Coding
Under-coding has been and continues to create tension between service providers and business administration personnel. While the Electronic Healthcare Record systems have helped, challenges continue. Our integrated staff of business and healthcare providers can provide vital strategies and assist with improved communications between business and healthcare providers.
Clinical Assistance
Evidence-Based Healthcare is the standard in our industry; however there are different ways of delivering the same basic care. We are here to assist your organization in staying on the cutting edge of healthcare service delivery. We provide a broad spectrum of services, including assisting in new Program Development, and re-writing of Policies and Procedures to reflect changes in standards of care. We can also help by providing a review and updating of curriculum. Assistance with training staff when new processes are developed and assuring compliance when changes are made to regulations. Constantly making changes to improve the quality of care is now the standard. We can provide Chart Audits and assist in writing Quality Improvement Plans.
Processes involved with support staff, such as admissions staff, including client scheduling, can reflect on Clinician’s job satisfaction, as well as consumer satisfaction and retention. Scheduling of clients is no longer an after-thought.
